The following toolkits and information sheets have been produced by the Westminster Homeless Health Coordination Project (WHHCP).
Several of the toolkits were produced when the WHHCP was run by St Mungo’s, and were created in partnership with other organisations identified as best practice.
Others have been updated since the project moved to Groundswell.
Some of the toolkits are from other organisations and are examples of best practice.
Toolkits
Working with clients who have experienced trauma
1 MB
This toolkit aims to provide staff working with services users with a robust toolkit with which to work with trauma; to understand what trauma is and the different types, understand the impact of trauma and potential resulting behaviour, provide guidelines for working with survivors of trauma and explain the impact on staff.
Useful infographics are also provided which can be used to explain the trauma response to service users as well as a reading list for further reading.
Adult Social care referral toolkit – (updated August 2021)
671 KB
This toolkit promotes awareness of the framework for social care in England and guidance around making referrals to Westminster Social services care teams for an adult.
Self care for workers
553 KB
This toolkit describes how a client’s behaviour can impact staff, provides information on compassion fatigue so staff can recognise it, describes burn out and the impact on clients and staff members, and lists self-care methods that could help towards self-care.
Suicide postvention toolkit
652 KB
This toolkit provides; a list of possible actions after a suspected suicide at your service, a checklist of what tasks need to be completed immediately and soon after a client dies after a suspected suicide, suggests ways that you can support staff and clients after a suspected suicide, and provides details of national and local support services that could be useful to refer individuals.
Supporting staff when a client dies
830.90 KB
This toolkit explains how grief can manifest, how to recognise grief, suggest systems you can put in place to support staff after a client dies, provides details of national/ local support services, and provides a check list of tasks that need to be completed after a client passes away.
Brain injury toolkit
1.08 MB
This toolkit goes through what a brain injury is and how it can impact people. It also looks at what help there is for people affected by brain injury, provides thoughts around working with challenging behaviour & mental capacity, and provides a template for gathering case history.
Working with suicidal clients toolkit
684.67 KB
This toolkit aims to increase awareness of the signs of suicide, suggest ways to listen and learn from a suicidal client, provide guidance on how to support/create a safety plan, and provides a list of support services/additional resources for further reading.
GP registration toolkit
610.61 KB
This toolkit promotes awareness of the challenges clients may face when trying to register with a GP and provides guidance on how to complain about a GP practice.
Memory services toolkit
637.72 KB
This toolkit promotes awareness of conditions that may cause memory loss, provides information about pathways for assessment/support services, and provides guidance about assessment/diagnosis of dementia.
Case conference toolkit
704.87 KB
This toolkit provides advice around when it is appropriate to organise a multi-disciplinary case conference and provides guidance on how to run a case conference.
Autism and homelessness toolkit
1.03 MB
This toolkit explains autism and how to work with clients who show signs of autism, suggests ways to communicate with autistic people, and methods to help them take up and stay in accommodation.
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- Homeless Link’s Mental capacity act tool kit & Mental Health Service interventions for people who sleep rough
- Homeless Link’s Safeguarding toolkits
- Palliative care training (developed by Marie Curie/ St Mungo’s and Pathway) is available at: http://www.homelesspalliativecare.com
- Alcohol Change UK’s guidance aims to help practitioners to improve the well-being and safety of adults who are highly vulnerable, chronic, dependent drinkers
Information sheets
A&E client information sheet
249.24 KB
This is an example of good practice developed by Kings College. It should be filled out by staff in supported housing and given to ambulance crew when a client goes to hospital, with aim of reducing inappropriate hospital discharges and improve information sharing.
Check list if a client self-discharges from hospital
521.30 KB
This document provides a check list of actions to take if a client self-discharges from hospital and returns to your service whilst possibly still unwell.
GP access action update
631 KB
Too many people experiencing homelessness are wrongly turned away from GP surgeries. This document explains people’s rights when registering with a GP and can be printed as a takeaway guide.
Methods to provide in-house counselling
542.23 KB
This document explains the options available if you are considering offering counselling at your service.
Spice warning poster
286.04 KB
A poster that can printed out detailing the facts about Spice and how to reduce harm.
Health treatment refusal form
386.84 KB
This form can be used as a tool to encourage clients to accept health treatment (e.g. ambulance call out to hospital) and to document when treatment has been declined.
Smooth transitions guidance
325.37 KB
This form can be used to reflect on best practice when transitioning clients to another service and to provide a handover of health information to a new service
Coroners and inquest information sheet
547.12 KB
This document aims to provide information about what to expect if coroners attend your service and how to prepare for an inquest.
Bed bug management information sheet
541.59 KB
This document provides information how to best deal with bed bugs, with best practice collated from Westminster Services.
Westminster key safeguarding contacts
322 KB
This document can be printed so staff have easy access to safeguarding teams for children and adults, MARAC and Care Act Assessment
COVID-19 vaccinations at your service
317 KB
This document suggests possible methods to increase COVID-19 vaccinations at your service; including tips before a vaccination clinic, and relevant information needed after a vaccination.
Seizure information sheet
313 KB
The seizure information sheet provides a list of useful videos and websites that staff can visit to learn more about seizure first aid, along with a printable poster that can be displayed at your service.
Spice information sheet
288 KB
This Spice information sheet provides a short summary on the risks of using Spice, alongside harm minimisation advice, links to further information and a Spice warning poster.